Working in After-Market Services (AMS)

Do you have a passion for operations, engineering, talent for technical repairs or interest in reducing environmental impact? Are you driven to provide exceptional customer service?
 
If so, then a career in Hilti After-Market Services might be for you. AMS operates from 76 Tool Repair Service Centers worldwide.

 

In addition to repairing tools quickly, the work done by the team helps to shape tool design, re-use and sustainability.
AMS offers both graduate and non-graduate roles in all global regions. We are looking for highly motivated people from a variety of backgrounds to shape the future of AMS.

AN OPPORTUNITY TO SHAPE the FUTURE

Every successful tool repair strengthens Hilti’s excellent reputation. We complete all our repairs and return the tool to our customers within three days – or charge nothing. But we aim for more; we want to create a future in which Hilti tools are the most sustainable on the market.

That means every tool needs to be designed sustainably, and needs to be repaired sustainably with re-usable components. Not only that it needs to be disposed of sustainably, and only where necessary. Through this circular economy we aim to eliminate waste and promote the continual use of resources. In 2020 alone we reused over 30,000 parts, saving 20 tonnes of material from being wasted.

 

Think that your engineering insight can help us build sustainable repair into our tool design? Can you help us further develop innovative repair procedures and implement them on the shop floor? Or maybe you have the skills to create and shape environmentally friendly processes that we can then adopt globally? 

If you answered yes, AMS is a division that has vision and improvement woven into its DNA. We reward achievement with exceptional career opportunities and fast promotions. If you have what it takes, we want to meet you.
 

"People find working in AMS exciting because we develop their careers globally and we have a real culture of improvement."

Arik, Regional TSC Manager

 

BRING Your skills TO AMS

AMS is built on delivering the highest possible levels of customer engagement. Unlike our competitors, Hilti's After-Market Services do not outsource. This gives us full control over quality, innovation, and sustainability.
 
So, what are we looking for? First and foremost, we are looking for  with first-class interpersonal skills with a talent for connecting with colleagues and customers. 

 

Additionally, we welcome people with passion. Whether it’s a passion for operational delivery, engineering innovation, enlightened management, technical excellence, or something else that can help us achieve our goal of becoming the industry leader in circularity, we want to get to know you. 

If you have curiosity, a flair for problem-solving, and a desire to work for a growing, international company that’s leading its field, Hilti could be the first and best career choice you make.

 

A culture of improvement in every role

Hilti After-Market Services recruits talent from across the world. When you work for AMS, you could be based at any one of our 76 Tool Service Centers as part of a truly global team. We’re looking for people who have the drive, passion and skills to outperform.
 
Service is the future cornerstone of the Hilti Business Model to offer next to highly innovative and differentiated product sustainable productivity solutions for our construction customers.
Our After-Market services area requires a diverse mix of people from various backgrounds and experiences. Whatever insights and ideas you bring to the table, we’ll foster your initiative to challenge our ways and develop new techniques.  Our different roles in After-Market Services include:

Our different roles in After-Market Services include:

  • Repair operations – Provides you with exposure to operational excellence, applying lean methodologies around the globe allowing you to take a leadership role early in your career.
  • Customer Service – Offers you direct exposure to our clients to drive customer satisfaction with tailored VIP services and an unmatched repair cycle time against our competitors.
  • Design to service – This sees you working at the core innovation of new products with our development teams to ensure with smart design engineering the best possible serviceability of our tools.
  • Project management – Exposes you to a wide variety of outstanding strategic projects from circularity to global footprint strategies for our repair centers.
  • Process Management – Gives you a broad overview of all processes of our tool service journey with multiple cross-functional touchpoints from the operation, logistics, finance, to IT to ensure a seamless customer experience.
  • Supply management – Brings you in contact with purchasing, materials management, warehousing, and transport to ensure a cost-effective spare part availability for our operations.

There are many opportunities to develop your skills and to own and drive your career. We have a team of over 1300 people in 10 regions and three global support functions around the globe.  
 

Explore your strengths

While our expectations are high, we offer an excellent training . We’ll give you all the knowledge and support you need to be successful in your role, with one-to-one coaching and personal attention to the progression of your career.

We have a comprehensive people review process, where we screen everyone in the company in a yearly career performance matching process.It’s how we find opportunities to develop our people with different responsibilities, cultures, and market challenges.

 

It means we can broaden your skillset, feed your ambition, and open doors for your development.

Throughout your career, you’ll own your own development and find the right way to grow and leverage your strengths. 

Our Operations Leadership Program attracts people with degrees in business, engineering, and many other disciplines.