The role of Warehouse Worker II is responsible for ensuring efficient and proper operations of a local On-Demand Tool Services Center (TSC). Responsibilities include, but are not limited to, shipping and receiving all tools (On-Demand and Fleet), fielding communications (questions, complaints, issues), and managing the Loaner and On-Demand program within the specified TSC
The role of Service Technician I is to maintain quality of service in the repair of Hilti equipment by timely and efficient repairs, and providing best-in-class customer service. This position contributes to the overall financial success of the company by controlling cost of goods sold (COGS), process improvement, and cost containment throughout the repair process.
The role of the Tool Services Team Lead is to provide functional and disciplinary leadership of Repair Technicians in TSC (Tool Service Center) operations. Effectively plan & direct activities to meet the Repair Key Performance Indicators.
The role of Repair Center Shipper is responsible for operational activities such as shipping, receiving, picking, packing, storing, returns, replenishments with assurance of quality, on-time delivery, and cost efficiency. This position monitors and coordinates the completed tool repair process flow within the tool service operation to support the efficiency of the tool services team.
The Warehouse Worker is responsible to provide superior sales support and customer service by working with the distribution team through the receiving, warehousing, and order fulfillment functions, as well as organizational Lean objectives.