As a Credit Controller you will oversee the collection of customer accounts in a manner that ensures high customer satisfaction and loyalty.Creating procedures and policies that ensure timely payments while maintaining a high level of customer retention,Reconciling complex accounts that have been escalated from the AR team.Monitoring debtor balances to ensure a reduction in debtors DSO. Ensuring credit and collection policies and procedures are followed within your team. Liaising with customers, as well as internal personnel including the sales team
This role requires a strong communication and inter personal skills to communicate with senior management as well as to employees effectively and solve their queries with turnaround time. Responsible for lease accounting (IFRS-16) for India entities and interaction with corporate finance to explain monthly impact and reconciliations. Managing employees travel claims and strengthening the current process would be core focus.
The position of Collection Specialist has the responsibility to manage and collect receivables, provide visibility to the collection manager regarding the situation of his portfolio with the expectations of recovery, deal with collection calls, address and resolve customer complaints regarding Collection issues. The objective of individual is to reduce overdue always and aiming at a percentage overdue portfolio.