Customer Service Representative

Tallinn
Reference No: 8228

What's the role?

We’re looking for customer service representative to join our Estonian sales team.

Working time – 8.00 – 17.00 ( weekdays only)

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service.

With some 27,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

As a customer service professional, you`ll be front-of-house for our esteemed and trusted brand. Ours is a premium product and our customers expect outstanding service to match. It is a busy, hands-on role, where you`ll demonstrate our products. When customers come or call for advice, you`ll be there to answer any questions and to give each relationship a friendly, personal touch.

We have more than 200,000 interactions with our customers every day. It’s how we get to know their businesses, understand their needs and develop the precise products and services that will help them.

What do we offer?

We will give you everything you need to excel in your role, including trainings and prepared onboarding process.

Why should you apply?

We have an excellent mix of people, which we believe makes for a more vibrant, more innovative and more productive team. So if You have never worked in sales or construction, that`s fine with us. Success at Hilti is down to teamwork and ability, no matter what your background is.

What you need is:

  • Previous experience in sales or customer service
  • Ability to develop loyal customer relationships
  • Commitment, courage and competitive drive
  • Strong communication skills, with fluent Estonian and good knowledge of Russian and English
  • A thirst to learn and challenge yourself

If we are impressed with your CV, we will invite you for an interview. As part of your interview process, we`ll take you on a day-in-the-life field ride to give you a feel for the job and the caliber of our people.

“How am I going to sell power tools? I’ve never drilled a hole in my life! That’s what I thought when I first joined Hilti, but it’s really not like that. It’s about nurturing your strengths and being rewarded for hard work.”

- James, Customer service representative (sales)

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