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“This is a video with text. How am I going to sell power tools? I’ve never drilled a hole in my life! That’s what I thought when I first joined Hilti, but it’s really not like that. It’s about nurturing your strengths and being rewarded for hard work.”

James, Customer service representative (sales)

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As a member of our sales team, you’ll be exactly that – part of a team. Our sales model relies on teamwork, which is one of the things that makes the job so enjoyable and rewarding. 

There are three main roles in each regional team: working as an account manager with clients on construction sites; finding solutions for local customers in a Hilti Center; or giving specialist advice as a customer service representative.

Here’s more about each important role.

Account manager

• This is a consultative selling role, where you’ll build on our relationships with construction professionals who want the best quality products from a brand they know and trust.

• You’ll have your own set of clients, who’ll include property developers and trade experts working on construction sites and projects.

• You’ll have lots of autonomy, be working with customers in the field and managing your own diary.

• We’ll equip you with a van and the latest technology to demonstrate products, and trust you to do what it takes to get results.

• We’ll give you a specific trade area, such as electricals or building construction, and you’ll quickly become a specialist on the products and applications in that field.

• You’ll have every opportunity to develop your career, as your role will evolve with all the products we launch. We release 60 different tools, services and software solutions every year, so you’ll always be challenged to learn something new.

• With strong commitment, high performance and the drive to succeed, you can quickly move up and progress your career.

See our account management roles

 

Hilti Center representative

• In this role, you’ll look after a Hilti Center retail site, serving local clients and tradespeople who need products straight away. These might be small or big accounts, ranging from sole traders to large construction sites.

• You’ll have full responsibility to run your Hilti Center, which means the flexibility and freedom to make your own decisions. You might decide to hold public workshops or demonstration days, or come up with other ideas to market to your local customers.

• You’ll have broad product knowledge across the complete Hilti catalog, which opens lots of career options for the future. If you need any help on a specialist product area, you can always rely on your team for advice.

• It’s a lot like running your own business, so you’ll need an entrepreneurial spirit and will reap the rewards of being proactive.

See our Hilti Center roles

Customer service representative

• This is where you’ll help to look after our portfolio of small to large businesses, acting as a trusted Hilti representative for a number of accounts. Your role is to be on hand for anything they need and to give each client relationship a friendly, personal touch.

• Your job might mean taking inbound calls from customers wanting technical advice about specific products or construction site problems. For this, you’ll be thoroughly trained so you have the confidence to solve problems and give advice on areas you know inside out.

• Or you could be making outbound calls to customers who may benefit from our new products or promotions. Again, you’ll have regular training. You’ll also get out and about on construction sites meeting customers face to face. 

• It’s all about fostering our trusted relationships and using your product knowledge to find solutions to clients’ needs.

See our customer service roles